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| At BuyLocksNow.com, we stand behind
our quality products. If for any reason, your shipment does
not meet your satisfaction, we will gladly replace it or accept
a return of the merchandise. *** Items adhering to the following
guidelines are acceptable for a refund: |
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- Merchandise is accompanied with a copy or original receipt
from BuyLocksNow.com.
- Merchandise is returned in its original packing.
- Merchandise has not been installed.
- Merchandise was shipped incorrectly.
- Merchandise was defective.
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| A 15% restocking fee will be
charged on all returned merchandise, unless defective. |
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| Exceptions |
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- Returns may be made within 30 days after receiving your
product(s).
- Exchanges may only be made 60 days after receiving your
product(s);
restocking fees will still apply.
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| Some items and finishes that BuyLocksNow.com
sells are not available in our web catalog but can be purchased
over the phone. These special items may not be returnable. If
defective, you may only exchange these items for the same product.
Please contact our customer service at 800-429-8660 if
you are uncertain about any part of this return policy or you
have unanswered questions. |
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| Return By Mail |
| Please circle the item(s) for return
on the original or copy of receipt. Send returns to: |
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BuyLocksNow.com
Returns
4663 121 Street
Urbandale, Iowa 50323 |
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- Contact us via email to begin the return process. State
the product and reason for return in the message area. You
will receive an RGA (return goods authorization) number
by email within 48 hours. Be sure to include your RGA
number with your merchandise. This number will be used
to guarantee you receive your credit. Note: If you return
a product to us without an RGA number, your return could
be subject to additional restocking fees.
- Send all products in original packing materials, including
manuals and accessories with the product to avoid any additional
fees.
- We recommend items be returned via UPS or insured parcel
post for proof of delivery in their original shipping materials.
Be certain the items are secure in their packaging so damage
does not occur while they are in transit back to us.
- You are responsible for all freight charges. However,
you will be credited all reasonable and customary freight
charges relevant to that item if product is damaged or defective,
or the wrong item was shipped. If your return arrives with
internal damage you will be notified and you will have the
option to file a claim with your shipping agent.
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| Refunds |
We will notify you via e-mail of
your refund once we have received and processed the returned
item. Please note, we will refund shipping costs only if the
return is a result of our error.
Please allow 14-21 days for processing of your return. Refunds
will be credited to the original purchasing credit card account
number only. |
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| *** Adhering to the
above guidelines and exclusions. |
